Why are you here?

1 -"Hi, I'm here for an online booking"
2 -"I'm looking and we've only got an audio booking listed for you"
1 -"No, I'm here for an online"
2 -"I've only got an audio booking"
1 -"Can you check the other buildings?"
2 -"I have, this audio is the only booking listed on the system, are you sure you're not here for that?"
1 -"No, I'm here for an online"

3 -"Hi I'm Mark, are you here for the audio job?"
1 -"yes, hi"

2 -"....wut?"